Support contact
The email channel is still being activated. It cannot receive requests at this time.
Planned email: soporte@roflut.com
If something stops responding
Fully close the app and reopen it, check your internet connection and update the app and your system to the latest version. Avoid clearing data or reinstalling as a first step: local progress may be lost.
No sound or low volume
Check the device volume, that it is not on silent or Do Not Disturb, and whether headphones or a Bluetooth speaker are connected. Close other apps that use audio. If an experience still has no sound, leave it and enter again.
An experience is slow or keeps loading
Close other open apps, free up storage and turn off low-power mode if it is on. In Settings you can turn on reduced motion to lighten animations. If loading never finishes, go back to the home screen and enter again; on an unstable connection, remote content may take longer.
Permissions and notifications
The microphone, sensors, location and notifications are optional. If a feature does not react, check in your device settings, under Roflut, that the required permission is granted. You can revoke them whenever you want.
Purchases and subscriptions
Use Restore purchases on the Plus screen with the store account that made the purchase. Cancellations, plan changes and refunds are handled in the store. Deleting the app does not cancel a subscription. Never share your sign-in credentials.
Weather and location
Weather is optional. If it does not appear, check that you have granted location permission and have a connection. You can turn it off in Settings at any time.
Your data and privacy
You can delete history, cache or all local data in Settings. To learn what data is used and how to exercise your rights, see the Privacy Policy. Before deleting, review Your data and recovery: progress cannot be restored.
Accessibility
Roflut works with the system screen readers and respects the reduce-motion and reduce-transparency preferences. If you find an accessibility barrier, please report it: it helps improve the app.
Wellbeing and emergencies
Roflut is a relaxation tool, not a medical or emergency service. If you are in danger or in crisis, contact your country's emergency services right away. If what you feel persists, a health professional can help.
Reporting a problem
Say which screen you were using, what action caused the problem, your device model and system version. You can review and share the Technical report from Settings. The codes help locate errors but do not include a recording of your activity and cannot guarantee identifying every failure. Do not include passwords or payment details.